Terms of Service – Book My Wheeler

Last updated: 20 March 2026

1. Eligibility

To rent a vehicle from Book My Wheeler, you must:

Be at least 18 years of age
Hold a valid Indian driving licence (or International Driving Permit for foreign nationals) appropriate for the vehicle type being rented
Carry a valid government-issued photo ID (Aadhaar card, PAN card, or passport)

2. Booking & Confirmation

Submitting a booking request through our website or WhatsApp does not guarantee vehicle availability.
Bookings are confirmed only after our team contacts you (typically within 30 minutes) and both parties agree on the terms.
We reserve the right to decline any booking request at our discretion.

3. Rental Period & Pricing

The minimum rental period is 2 days. Each day is counted from 9 AM to 9 PM.
Prices listed on our website are indicative daily rates and may vary based on season, availability, and rental duration.
Final pricing will be confirmed during the booking confirmation call.
Fuel is not included in the rental price. The vehicle will be delivered with a specified fuel level and must be returned at the same level.
Extensions beyond the agreed return date must be requested in advance and are subject to availability.

4. Security Deposit & Documents

A security deposit may be required at the time of vehicle handover. The amount varies by vehicle type and will be communicated during booking confirmation.
Your driving licence and one government-issued photo ID will be held as security during the rental period. These will be returned upon safe return of the vehicle.
The security deposit will be refunded after vehicle inspection upon return, minus any deductions for damages, fines, or fuel shortages.

5. Vehicle Use & Responsibilities

As the renter, you agree to:

Drive the vehicle responsibly and in compliance with all applicable traffic laws of India and the State of Goa
Not allow any unlicensed person to operate the vehicle
Not use the vehicle for any illegal activity, racing, or off-road driving (unless the vehicle is explicitly rented for off-road use)
Not drive the vehicle under the influence of alcohol, drugs, or any intoxicating substance
Not smoke inside the vehicle
Return the vehicle in the same condition it was received, accounting for normal wear and tear
Report any accident, damage, or mechanical issue immediately to our support team

6. Vehicle Condition & Documentation

We conduct full video documentation of the vehicle at the time of handover to record its condition.
Any pre-existing damage will be documented and noted before the rental begins.
Upon return, the vehicle will be inspected. Any damage not previously documented will be the renter's responsibility.

7. Cancellation & Refund Policy

5+ days before pickup: Full refund
Less than 5 days before pickup: Non-refundable
To cancel, contact us via WhatsApp at +91 95798 68810 or call us directly.
Book My Wheeler reserves the right to cancel a booking due to unforeseen circumstances (vehicle unavailability, natural events, etc.). In such cases, a full refund or alternative vehicle will be offered.

8. Accidents & Breakdowns

In case of an accident, contact our 24/7 support line immediately and file a police report if required.
The renter is liable for damages caused due to negligence, reckless driving, or violation of these terms.
In case of a mechanical breakdown not caused by the renter, we will arrange for roadside assistance or a replacement vehicle at no extra cost.

9. Traffic Violations & Fines

The renter is responsible for all traffic violations, challans (fines), and penalties incurred during the rental period.
Any fines discovered after the rental period that were incurred during your rental will be charged to you.

10. Outstation Trips

Outstation trips (driving the vehicle outside Goa) must be explicitly approved during the booking process.
Additional charges and terms may apply for outstation use.
The renter is responsible for all toll charges, interstate permits (if applicable), and fuel costs.

11. Limitation of Liability

Book My Wheeler is not liable for any loss of personal belongings left in the vehicle.
Our liability is limited to the rental amount paid. We are not responsible for indirect, incidental, or consequential damages arising from the use of the vehicle.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Panaji, Goa.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

14. Contact Us

For questions about these Terms of Service: